Support
Questions, problems or ideas: write to hello@visionfirst.studio.
How do I play in the Room view?
Turn on Room view in Settings, or tap the camera button when a level starts or while it plays. It’s best with iPhone Duo folded like a laptop: the notes come out of the room on the upright half and land on the pads on the flat half.
The Room view shows nothing
PianoFold needs camera access for it: open the iOS Settings app → Privacy & Security → Camera → PianoFold. Nothing is recorded. Without the camera, the game plays on its dark stage.
I bought the Full Game on another device
On Home, select a song marked with a key. The Full Game offer opens by itself the first time; after that, tap Unlock the full game. On the offer, tap Restore purchase. Use the same Apple Account you bought it with. Family Sharing is on, so your family can restore it too.
My progress on a new iPhone or iPad
Sign in with the same Apple Account and iCloud on both: your stars, best scores and unlocked chapters come over by themselves, a few moments after PianoFold first opens. They come back after a reinstall too. Your settings stay on each device.
Refunds
Apple handles payments and refunds: reportaproblem.apple.com.